After a full day of testing all the different live chat options available online these days, we ended up stumbling across the Google ChatBack feature of Google Talk.  It wasn’t the easiest feature of Google Talk to find, but it is was EXACTLY what we were looking for.

Check out the Google help page discussing it:
http://www.google.com/support/talkgadget/bin/answer.py?hl=en&answer=86171

If you’re looking for a basic (and free) live chat solution for your web site that is extremely easy to implement, give this one a try.  If you want to see it in action, check it out on our site:  http://qualitychopsticks.com/wooden-chopsticks.html